We strive to ensure easy access to the Naqi Water Company portal by all users. If you encounter any problem while using the portal, please use the form on the “Contact Us” page to send your comments and suggestions, and we will be happy to respond to you as soon as possible

Web Browser Compatibility

Naqi Water Company Portal is highly compatible with the most recent browser versions, such as Microsoft Edge, Firefox, Safari, Google Chrome, Opera, and other major web browsers

We recommend that you update your browser to the maximum extent supported by your device, considering that the most recent browser versions offer greater levels of protection and have better features

You can get the most recent versions and updates from the links below if you are using any of these browsers:

Adopted Web Standards

We are committed to ensuring that Naqi Water Company Portal is available to all people by meeting the different accessibility standards, especially those established by the World Wide Web Consortium (W3C)

We designed the site to achieve the “AAA” conformance level, and we assure – through our continuous work in developing the Portal – that all and any of the improvements we make are, to the greatest extent possible, in line with such standards

The website has been designed and developed to ensure that all users have the best possible experience, per W3C standards. Therefore, we offer a more optimized performance on search engines and work across multiple browsers, which will speed up downloads and work across multiple devices. These developments are all very significant in today’s interconnected world

In addition to the W3C standards, we apply CSS standards derived from leading global practices to improve the Portal’s accessibility features

Sensitive information, electronic storage, and transmission of such information will be protected by the appropriate information security technologies operated. We work towards a comprehensive information security system that complies with the ISO 27001 information security standards

We, at Naqi Water Company, are committed to strengthening the accessibility of the website for people with disabilities while continuing with our efforts to improve the user experience

PDF Files

PDF technology was developed by Adobe to publish electronically printed documents in a way that preserves the original form of the document. PDF is a widespread technology and is very ideal for publishing various types of documents on websites, such as brochures, reports, publications, and forms

To view PDF files on Naqi Water Company portal, you can download free Acrobat Reader software from the Adobe website

Adobe Reader

Changing Font

We have developed the portal to be compatible with many major web browsers, which contains a feature to enlarge and change the font in addition to the feature to enlarge and reduce the page size, for example:


From the View menu, choose Zoom


From the Page menu, choose Zoom


From the View menu, choose Zoom


From the View menu, choose Make Text Bigger

Java Codes

The Java codes must be activated in your browser to be able to use the portal in the best way possible. You can use the link below to learn the necessary steps to activate the Java codes in your browser (if not activated)

Enabling Java in Your Browser

Using Screen Readers

Visually impaired users can read the contents on this portal using screen readers. Here are some free software that can be downloaded and used:

Arabic Text

If you encounter any problems displaying or entering Arabic texts in this portal, this may be caused by your computer’s operating system not supporting the Arabic language

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