Privacy Policy

Last updated: October 02, 2025

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service, including both the mobile application and the website, and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Policy applies to all users of the Naqi Water mobile application and website.

Interpretation and Definitions

Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.

Definitions
For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by or is under common control with a party.
Company (referred to as either “the Company”, “We”, “Us” or “Our”) refers to Naqi Water Co., Unaizah, Al-Ebisah, Othman Bin Affan Street.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website.
Country refers to: Saudi Arabia
Device means any device that can access the Service such as a computer, cellphone, or digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to both the Website and the Mobile Application.
Service Provider means any natural or legal person who processes the data on behalf of the Company.
Usage Data refers to data collected automatically when using the Service.
Website refers to Naqi Water, accessible from https://naqiwater.com.
You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Usage Data

Usage Data
Usage Data is collected automatically when using the Service and may include information such as Your Device’s IP address, browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

When You access the Service via a mobile device, We may collect information automatically, including device type, unique device ID, IP address, mobile OS, browser type, and diagnostic data.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track activity on Our Service and store certain information. Technologies may include:

Cookies or Browser Cookies: small files placed on Your device.
Web Beacons: small electronic files (pixel tags) to count users who have visited pages or opened emails.

Cookies can be Persistent or Session:

Necessary / Essential Cookies: required to provide services and authenticate users.
Functionality Cookies: remember your preferences and login information.

For more information, visit our Cookies Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor usage.
To manage Your Account and registration.
For the performance of a contract: fulfill purchase or service agreements.
To contact You by email, phone, or notifications regarding updates or offers.
To provide You with news, special offers, and information about products and services similar to those You have purchased or enquired about.
To manage Your requests and provide customer support.
To process secure payments through authorized methods.
For business transfers and legitimate operational purposes.

Payment Methods

We offer multiple secure payment options for your convenience when using our mobile application or website:

Visa
Mastercard
Mada
Apple Pay
Cash On Delivery (COD)

All payment transactions are processed through licensed and approved third-party payment gateways that are authorized by the Saudi Central Bank (SAMA).

Your payment details are encrypted and handled securely, and the Company does not directly store or have access to full payment information.

Disclosure of Your Personal Data

We may share Your personal information in the following situations:

With Service Providers: to facilitate payments, logistics, and service performance.
For business transfers: in case of mergers, acquisitions, or asset sales.
With Affiliates: under the same data protection obligations.
With business partners: to offer You specific products, services, or promotions.
With third parties directly related to our services only: We do not share Your personal data with unrelated third parties. Any sharing is limited to entities directly involved in providing or supporting our services (such as payment processors or delivery partners) and are bound by confidentiality and data protection agreements.
With Your consent: for any other purpose You approve.

Retention of Your Personal Data

The Company will retain Your Personal Data only as long as necessary for the purposes described. Usage Data may be retained for shorter periods unless required for security or legal obligations.

Transfer of Your Personal Data

Your information may be processed at the Company’s offices or other locations where data protection laws may differ. We take all reasonable steps to ensure that Your data is treated securely.

Delete Your Personal Data

You have the right to delete or request deletion of Your Personal Data. Some data may be retained if required by law.

Security of Your Personal Data

We strive to use commercially acceptable means to protect Your Personal Data but cannot guarantee absolute security.

Children’s Privacy

Our Service does not address anyone under 13. We do not knowingly collect data from children under 13.

Links to Other Websites

Our Service may contain links to other websites. We are not responsible for their privacy policies.

Changes to this Privacy Policy

We may update this Policy from time to time and will notify You via email or a notice on Our Service.

Contact Us

If you have any questions about this Privacy Policy, or any request You can contact us:

By email: [email protected]